Solutions · Visual Industrial Intelligence
Field Service Intelligence
The visual industrial intelligence and asset reliability system built for high-pressure industrial equipment. Failure diagnostics, root cause analysis, and operational knowledge, all in one place.
See a real failure diagnosed, from photo to corrective action, in under two minutes. No sign-up required to watch it work.
Total issues
Critical
Open investigations
Resolved
Sample week shown for illustration. Figures are from a product walkthrough, not an aggregated customer benchmark.
Three Agents. One Investigation.
Intake Agent
Upload a failure image and the related data. Image quality is checked automatically, the failure mechanism is read, and similar past RCA cases surface immediately, so no investigation starts from zero.
Analyzer Agent
Builds the full case: material details, photo analysis, failure mechanism, root cause, a prioritized inspection plan, and a complete corrective action roadmap. Everything autosaves, so nothing is lost mid-analysis.
Service Agent
Answers questions across your entire knowledge base in plain language, quality inspection guidance, SOP lookups, even past RCA case studies, without anyone having to search a document library.
Watch a Live Case, Start to Finish
This is Case BR-220, a centrifugal pump bearing failure, exactly as the Analyzer Agent built it. Step through it yourself.
Material Details
Component specification, bearing type, lubrication record, and service history pulled automatically from the uploaded failure data, no manual data entry.
Component
Centrifugal pump, drive-end bearing
Service History
In service 4.8 years, 1 prior inspection on record
Every Case Gets a Second Set of Eyes
Field Service drafts the case. A person approves it. That order never reverses.
Case lands on the reviewer's dashboard
Every completed case appears with a clear pending count, nothing moves forward silently.
Read-only audit view
The reviewer steps through the same six stages the agent built, in a locked, auditable view, and approves or sends it back.
Approved cases build institutional memory
Once approved, the case is saved. The next time a similar failure comes in, Field Service pulls up that reviewed answer instantly, instead of starting over.
Feedback sharpens every future case
Reviewers can like or dislike a result directly, and that signal feeds back into how the next case gets analyzed.
Every Investigation, Checked Against Your Own Standards
The Knowledge Base holds your SMPs, SOPs, and protocols, the standards every case gets checked against. The Service Agent puts all of it behind one question box.
Quality inspection guidance, SOP lookups, and past RCA case studies, answered in plain language, no document search required.
Not Just Diagnostics. A System You Can Run.
Usage Tracking
See how the system is actually being used across teams and sites, not just case counts.
Member Management
Control who can submit, review, and approve, mapped to the roles your organization already has.
Feedback Loop
Reviewers like or dislike a result directly. That signal sharpens the next case, continuously.
Cost Visibility
Spend, budget health, and cost allocation down to which feature is actually driving usage.
From First Upload to First Approved Case
Connect & load
Knowledge base loaded with your SMPs, SOPs, and protocols.
First case run
Upload a real failure image and data; Inspec and Analyzer Agents build the case.
First review
Your reviewer approves or sends back inside the audit view.
Team rollout
Usage, members, and cost visibility scale to the full team.
What Manufacturers Get Out of It
Fewer supplier-linked line stoppages (Tier-1 automotive OEM)
Cut in inventory carrying cost via MRP decision intelligence
Reduction in repeat-failure investigation time, pending validation
Reserved for a Field Service-specific client outcome
Questions Reliability Teams Ask First
No. It drafts the case, your team approves it. Every case requires human sign-off in the reviewer's audit view before it's considered final.
It's saved as reviewed knowledge. The next similar failure pulls that answer up instantly instead of starting the investigation from zero.
Yes. Your SMPs, SOPs, and protocols load into the Knowledge Base, and every case and Service Agent answer is checked against them, not a generic standard.
Boilers and pressure vessels, heat exchangers, piping systems, and rotating equipment, any high-pressure industrial asset with a failure history worth tracking.
Cost visibility is built in: spend, budget health, and allocation down to which feature is driving usage, reviewed alongside member management and usage tracking.
Ideally one reliability or maintenance lead and one reviewer who'd actually sign off on cases. 45 minutes.
See Your Own Failure Data Run Through It
45 minutes, technical, agenda published below so there are no surprises. Bring a real (or recent) failure case if you have one.
The exact agenda
No deck. No SDR. A specialist and your failure data.